感谢您一直以来对yugen kyoto shijo的惠顾。

从 2026 年 5 月下旬到 2026 年 5 月底，我们确认了多起新的可疑信息（网络钓鱼诈骗）事件，这些信息冒充我们的酒店或酒店预订服务，与酒店预订有关。

其主要操作方式是在预订完成后发送消息，例如“预订未确认”、“如果信用卡信息未更新，预订将被取消”或“您需要重新输入您的卡信息以进行付款验证”，然后将用户引导至外部网站，要求他们输入信用卡信息。
但是，在yugen kyoto shijo，我们绝不会在您的预订确认后要求您输入或重新注册以下任何信息。
• 信用卡信息 • 密码 • 短信验证信息及其他验证信息

如果您收到可疑邮件，请不要点击邮件正文中的任何链接或附件，并立即将其删除。
此外，如果您有任何疑问，请直接通过酒店官方网站或您使用的预订服务联系酒店。
由此给各位顾客带来的任何担忧和不便，我们深表歉意，并恳请各位顾客的理解与合作。

Thank you for choosing yugen kyoto shijo.

We have recently confirmed new cases of suspicious messages and phishing attempts impersonating our hotel and online reservation services, including reservations made through our official booking system and Jalan.net.

In some reported cases, guests received messages claiming that their reservation would be canceled unless they updated or re-entered their credit card information. These messages directed users to fraudulent external websites requesting credit card details and personal information.

Please be advised that yugen kyoto shijo and our reservation partners will never ask guests to re-enter or reconfirm credit card information, passwords, authentication codes, or personal information after a reservation has already been completed.

yugen kyoto shijo will never request the following information through email, reservation site messaging systems, social media, WhatsApp, or any other online communication methods:
• Credit card information
• Passwords
• SMS authentication or verification codes

If you receive any suspicious message, please do not click any links or open any attachments included in the message. We kindly ask that you delete the message immediately.

Please also carefully check the sender’s email address, URL, and account name. If you notice anything suspicious, please contact the hotel directly or contact the reservation service through its official channels.

We sincerely apologize for any concern or inconvenience this may cause and appreciate your understanding and cooperation.